Paypro Workforce Management

Amazing personalized Service only a phone call away

Pros

Payroll processing and accrual tracking are both very easy to manage.

Cons

Some reports don't quite meet my needs.

Helpful and willing to take our perspective into account with implementing our Paypro Account

Pros

The implementation team put in so effort to help us reach our live date. They effectively built our numerous rules and policies into the platform. Now that we're active, the daily team ensures that our questions and issues are addressed quickly.

Cons

We have faced challenges with Workforce Ready rules, but Pay pro has helped us find workarounds.

PayPro has a great customer service

Pros

The interface, reporting features, and our representative,are all excellent! One of them is always available to address any concerns and provides effective solutions. Overall the software is quite robust.

Cons

The timeout feature, which logs me off after 15 minutes of inactivity is really frustrating.

Makes my life easy

Pros

The support I receive from various teams at Paypro is my favorite aspect of the system. The HRIS team is very responsive and even willing to hop on a video call to resolve issues. The payroll team responds quickly when I need assistance and the tax team has helped us identify necessary tax setups and alerts us to new requirements. With employees in 29 states, this support has been invaluable. Transitioning from ADP's call center service to having a dedicated support team has transformed our processes across HR, benefits and payroll. They are not only reliable and helpful but also friendly!

Cons

Frequent updates can be a bit confusing, but the support team is always available to help me catch up.

Great training, easy to use.

Pros

The implementation team was incredibly helpful and quick to respond to any questions we had.

Cons

So far I haven't found anything to dislike. The program is user friendly and the support we receive is fantastic.

still trying to navigate my way thru the system.

Pros

I like the feature that allows me to import worksheets and verify my totals once imported.

Cons

Adjusting to the new reports has been challenging, especially when trying to replicate some of the reports I used before.

Great staff in this software

Pros

Everyone is very helpful and quick to address any inquiries.

Cons

The long passwords can be annoying sometimes but I understand they are necessary for security.

Better platform than others that I have used

Pros

The best part of Workforce for me is that I can process payroll in less than half the time it took with our previous provider. The process is seamless, and if any issues arise, the PayPro team is always ready to assist.

Cons

Sometimes it is difficult to reach someone by phone, but the staff responds quickly.

love the customer support

Pros

My account representative is very responsive and always eager to help.

Cons

I find that Paypro's reports aren't very useful and I often need to create my own. Additionally, some teammates frequently receive an "account information invalid" error message despite entering the correct username and password.

Pleasant experience in our first year!

Pros

Customer service is outstanding. Whenever I need assistance, our module reps are readily available. There's no waiting or difficulty getting in touch, they respond promptly. During training and onboarding, they were exceptionally helpful and personable. The training experience was fantastic. The website is easy to navigate, allowing for custom report creation with just a click. The payroll process is very easy, making it quick and simple with minimal room for error.

Cons

Ongoing training is needed. Our new HR employee is struggling to learn the system and find training videos without having to pay for sessions.