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Tracker RMS Reviews
5 Review(s)
softwareOverall Rating
4.8
5 Review(s)
Rating Distribution
5
(4)
4
(1)
3
2
1
Satisfaction Score
Ease of use
Value for money
Customer Support
10
Functionality
7
Tracker RMS Review
4.8 out of 5
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Ratings
Company Size
Time Used
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Everything that is needed is in the Tracker
Everything that is needed is in the Tracker
Pros
Tracker turned out to be an awesome tool for running my business smoothly. It made everything easier, from handling client stuff to managing our team. Also I loved how simple it was to use and how it helped me keep track of all our projects.
Cons
Tracker felt a bit outdated compared to other similar software options.
Pros
Tracker turned out to be an awesome tool for running my business smoothly. It made everything easier, from handling client stuff to managing our team. Also I loved how simple it was to use and how it helped me keep track of all our projects.
Cons
Tracker felt a bit outdated compared to other similar software options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hailey
Construction, 11-50 employees
Less than 6 months
March 2024
Hailey
Construction, 11-50 employees
Less than 6 months
March 2024
Allows online access
Allows online access
Pros
What I like about Tracker is that it allows me to access the database online.
Cons
I have to save my work every time because in case I forget, I will end up losing information.
Pros
What I like about Tracker is that it allows me to access the database online.
Cons
I have to save my work every time because in case I forget, I will end up losing information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Erin
Staffing and Recruiting, 51-100 employees
Less than a year
December 2023
Erin
Staffing and Recruiting, 51-100 employees
Less than a year
December 2023
Always open to feedback!!!
Always open to feedback!!!
Pros
Tracker has been an amazing partner for our company. They have worked with us side by side, finding new ways to help us work more efficiently. What I like the most is their openness to our feedback and how they actually make changes based on it as it really feels like a partnership instead of us just adapting to what their software can do. After using the same ATS for 22 years, making the switch to Tracker was definitely nerve-wracking, but they made sure we felt supported the whole way through. Also their customer service has been simply the best.
Cons
With more than 20 years of data, not everything transferred over perfectly and some of our historical info didn't map quite right. Also there was a good amount of cleanup needed but that was mostly because we were switching between two very different types of software. Whenever we hit any major roadblocks, the Tracker team was highly responsive and worked with us to fix them on the back end. At first, there were a few things we did not love, like hyperlinking, separate windows opening and the system timing out, but Tracker jumped on those issues quickly and we were able to get everything running more smoothly in no time.
Pros
Tracker has been an amazing partner for our company. They have worked with us side by side, finding new ways to help us work more efficiently. What I like the most is their openness to our feedback and how they actually make changes based on it as it really feels like a partnership instead of us just adapting to what their software can do. After using the same ATS for 22 years, making the switch to Tracker was definitely nerve-wracking, but they made sure we felt supported the whole way through. Also their customer service has been simply the best.
Cons
With more than 20 years of data, not everything transferred over perfectly and some of our historical info didn't map quite right. Also there was a good amount of cleanup needed but that was mostly because we were switching between two very different types of software. Whenever we hit any major roadblocks, the Tracker team was highly responsive and worked with us to fix them on the back end. At first, there were a few things we did not love, like hyperlinking, separate windows opening and the system timing out, but Tracker jumped on those issues quickly and we were able to get everything running more smoothly in no time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Chrystie
Management Consulting, 51-100 employees
Less than 6 months
October 2023
Chrystie
Management Consulting, 51-100 employees
Less than 6 months
October 2023
Perfect for managing IT tickets
Perfect for managing IT tickets
Pros
It is a perfect and cost-effective ticketing tool to start with before moving to more expensive and feature rich options.
Cons
There are a few features missing, but they didn't have much of an impact when we first started.
Pros
It is a perfect and cost-effective ticketing tool to start with before moving to more expensive and feature rich options.
Cons
There are a few features missing, but they didn't have much of an impact when we first started.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mathieu
Telecommunications, 500+ employees
More than a year
August 2023
Mathieu
Telecommunications, 500+ employees
More than a year
August 2023
Easy to customize
Easy to customize
Pros
About Tracker software the thing I like the most is its user-friendly interface, customizable workflows, strong project management features and real-time collaboration capabilities. Also, Trackers ability to integrate with tools like GitHub and Slack makes it a flexible and reliable solution for teams and organizations of any size.
Cons
Some of the challenges we have faced with Tracker software include a steep learning curve for its more advanced features, occasional glitches or bugs and the absence of some features that other project management tools may offer. However, the benefits of using Tracker far outweigh these drawbacks and the software remains a popular choice for teams and organizations seeking to streamline workflows and enhance collaboration.
Pros
About Tracker software the thing I like the most is its user-friendly interface, customizable workflows, strong project management features and real-time collaboration capabilities. Also, Trackers ability to integrate with tools like GitHub and Slack makes it a flexible and reliable solution for teams and organizations of any size.
Cons
Some of the challenges we have faced with Tracker software include a steep learning curve for its more advanced features, occasional glitches or bugs and the absence of some features that other project management tools may offer. However, the benefits of using Tracker far outweigh these drawbacks and the software remains a popular choice for teams and organizations seeking to streamline workflows and enhance collaboration.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Aman
Chemicals, 51-100 employees
Less than a year
April 2023
Aman
Chemicals, 51-100 employees
Less than a year
April 2023
Filters
Everything that is needed is in the Tracker
Everything that is needed is in the Tracker
Pros
Tracker turned out to be an awesome tool for running my business smoothly. It made everything easier, from handling client stuff to managing our team. Also I loved how simple it was to use and how it helped me keep track of all our projects.
Cons
Tracker felt a bit outdated compared to other similar software options.
Pros
Tracker turned out to be an awesome tool for running my business smoothly. It made everything easier, from handling client stuff to managing our team. Also I loved how simple it was to use and how it helped me keep track of all our projects.
Cons
Tracker felt a bit outdated compared to other similar software options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hailey
Construction, 11-50 employees
Less than 6 months
March 2024
Hailey
Construction, 11-50 employees
Less than 6 months
March 2024
Allows online access
Allows online access
Pros
What I like about Tracker is that it allows me to access the database online.
Cons
I have to save my work every time because in case I forget, I will end up losing information.
Pros
What I like about Tracker is that it allows me to access the database online.
Cons
I have to save my work every time because in case I forget, I will end up losing information.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Erin
Staffing and Recruiting, 51-100 employees
Less than a year
December 2023
Erin
Staffing and Recruiting, 51-100 employees
Less than a year
December 2023
Always open to feedback!!!
Always open to feedback!!!
Pros
Tracker has been an amazing partner for our company. They have worked with us side by side, finding new ways to help us work more efficiently. What I like the most is their openness to our feedback and how they actually make changes based on it as it really feels like a partnership instead of us just adapting to what their software can do. After using the same ATS for 22 years, making the switch to Tracker was definitely nerve-wracking, but they made sure we felt supported the whole way through. Also their customer service has been simply the best.
Cons
With more than 20 years of data, not everything transferred over perfectly and some of our historical info didn't map quite right. Also there was a good amount of cleanup needed but that was mostly because we were switching between two very different types of software. Whenever we hit any major roadblocks, the Tracker team was highly responsive and worked with us to fix them on the back end. At first, there were a few things we did not love, like hyperlinking, separate windows opening and the system timing out, but Tracker jumped on those issues quickly and we were able to get everything running more smoothly in no time.
Pros
Tracker has been an amazing partner for our company. They have worked with us side by side, finding new ways to help us work more efficiently. What I like the most is their openness to our feedback and how they actually make changes based on it as it really feels like a partnership instead of us just adapting to what their software can do. After using the same ATS for 22 years, making the switch to Tracker was definitely nerve-wracking, but they made sure we felt supported the whole way through. Also their customer service has been simply the best.
Cons
With more than 20 years of data, not everything transferred over perfectly and some of our historical info didn't map quite right. Also there was a good amount of cleanup needed but that was mostly because we were switching between two very different types of software. Whenever we hit any major roadblocks, the Tracker team was highly responsive and worked with us to fix them on the back end. At first, there were a few things we did not love, like hyperlinking, separate windows opening and the system timing out, but Tracker jumped on those issues quickly and we were able to get everything running more smoothly in no time.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Chrystie
Management Consulting, 51-100 employees
Less than 6 months
October 2023
Chrystie
Management Consulting, 51-100 employees
Less than 6 months
October 2023
Perfect for managing IT tickets
Perfect for managing IT tickets
Pros
It is a perfect and cost-effective ticketing tool to start with before moving to more expensive and feature rich options.
Cons
There are a few features missing, but they didn't have much of an impact when we first started.
Pros
It is a perfect and cost-effective ticketing tool to start with before moving to more expensive and feature rich options.
Cons
There are a few features missing, but they didn't have much of an impact when we first started.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mathieu
Telecommunications, 500+ employees
More than a year
August 2023
Mathieu
Telecommunications, 500+ employees
More than a year
August 2023
Easy to customize
Easy to customize
Pros
About Tracker software the thing I like the most is its user-friendly interface, customizable workflows, strong project management features and real-time collaboration capabilities. Also, Trackers ability to integrate with tools like GitHub and Slack makes it a flexible and reliable solution for teams and organizations of any size.
Cons
Some of the challenges we have faced with Tracker software include a steep learning curve for its more advanced features, occasional glitches or bugs and the absence of some features that other project management tools may offer. However, the benefits of using Tracker far outweigh these drawbacks and the software remains a popular choice for teams and organizations seeking to streamline workflows and enhance collaboration.
Pros
About Tracker software the thing I like the most is its user-friendly interface, customizable workflows, strong project management features and real-time collaboration capabilities. Also, Trackers ability to integrate with tools like GitHub and Slack makes it a flexible and reliable solution for teams and organizations of any size.
Cons
Some of the challenges we have faced with Tracker software include a steep learning curve for its more advanced features, occasional glitches or bugs and the absence of some features that other project management tools may offer. However, the benefits of using Tracker far outweigh these drawbacks and the software remains a popular choice for teams and organizations seeking to streamline workflows and enhance collaboration.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Aman
Chemicals, 51-100 employees
Less than a year
April 2023
Aman
Chemicals, 51-100 employees
Less than a year
April 2023