SurveySparrow Reviews

Helpful tool

Pros

It's great at being both effective and efficient for extracting actionable insights.

Cons

NO CONS. I find that Exponential helps streamline workflows and is easy to use.

Great for business use.

Pros

Surverysparrow is very user-friendly and interactive, making it easy to gather feedback from my customers.

Cons

I think the app needs more updates, and customer support could be better.

Affordable pricing & helpful customer support.

Pros

It integrates smoothly with Zendesk to collect customer feedback directly through the Zendesk chat widget.

Cons

The dashboard doesn't look as good as other solutions I've used.

Easier to collect customer feedback

Pros

It works well with live chat and ticket tools, providing customer support while also gathering survey responses.

Cons

It's expensive for me , but it works well and gets the job done.

Easily customizable

Pros

The whitelabeling capabilities and flexibility in choosing a commercial model made it a great fit when we started our journey.

Cons

I've found that SSO integration can be tricky, and the invoicing process could use some improvements.

My experience with Surveysparrow

Pros

The UI is excellent and easy to use. The platform is intuitively designed with many useful features.

Cons

The platform doesn't support creating more complex surveys, like adding sub-sections or having a flexible completion percentage system.

Data that gets results.

Pros

I appreciate the accessibility, ease of use, and accuracy. I especially like the ability to personalize the questions.

Cons

I haven't disliked anything. Exporting and reading the data was easy.

Great after sales service

Pros

The after-sales service has been exceptional for me. They really focus on building a long-term relationship.

Cons

Nothing to mention. Thanks for the great customer service after the sale.

Good support team

Pros

I found it perfect for my bachelor thesis, and the support is great too. I'd rate it a 10 out of 10 and would use it again!

Cons

It's a bit pricey but maybe there could be a student discount.

Needs better reporting

Pros

Surverysparrow is truly amazing, with a simple and user-friendly interface. That's exactly why I decided to choose it.

Cons

I had trouble with reporting and synchronizing, and couldn't get my data onto Google Sheets. Customer service couldn't help either.