Factorial HR Reviews

User friendly interface

Pros

I find it user-friendly and efficient, which is exactly what I look for in this type of software!

Cons

The first version was okay, but the update is fantastic.

Great features

Pros

Since day one, it has continuously improved with new features. The dedicated account manager provides effective support, and the pricing is competitive for an HRIS.

Cons

There is a lack of integration with payroll providers (such as Zucchetti in Italy), which prevents full simplification of this process. The roadmap was initially defined by the company, and it is challenging to prioritize client requests. Customization based on country-specific needs is a good feature but difficult to standardize for multi-country management, as all elements should be included in aggregated reporting.

Comprehensive HR platform

Pros

It is the easiest way for me to manage my team's calendar and track absences.

Cons

I've encountered some errors related to alerts from updates.

My All-in-One HR solution

Pros

The software is highly functional and does a great job of managing a variety of HR tasks.

Cons

It requires the app to be installed on your phone.

well-designed

Pros

The interface is very visual and easy to use. All of my documentation is conveniently stored in a single application.

Cons

There are issues when setting up split schedules and when I need to copy and paste schedules.

Terrible customer service

Pros

Managing leave was made much simpler for me, as the process was smooth and easy to handle.

Cons

The customer service is absolutely disastrous! They are very eager to acquire new customers, but when it comes to existing customers, it is nearly impossible to reach them by phone. They never respond to emails and fail to keep their commitments.

Fast and efficient

Pros

What I appreciate most about Factorial is its user-friendly interface for managing absences and leaves. It also helps me easily check the work calendar and track check-ins and check-outs. The platform is user-friendly and makes everyday tasks simple and efficient.

Cons

I didn't face any significant issues with Factorial because it worked smoothly for my needs.

All in all, a fantastic new product

Pros

The customer service team was outstanding. They were always willing to accommodate the needs of our hospital and were accessible almost anytime.

Cons

We faced a major roadblock trying to figure out how to add evening pay differentials into the payroll software.

Reliable HR tool

Pros

What I like most about Factorial is how easy it makes managing HR tasks. From tracking time off to handling employee data, everything is organized and smooth, saving me a lot of time and effort!

Cons

Honestly, I have no negative comments about Factorial. It has been a smooth and efficient tool for managing HR tasks, and it has worked well for our team so far.

Still unsure about how to use it

Pros

I really appreciate the feature that allows me to check attendance by sending payslips, which helps with easily inputting shifts.

Cons

There are no notifications to remind employees to clock in and out. I also don't see the workplaces in the shifts, and the explanation is too superficial. I could use the service for more things, but I don't know how to use all of its features yet.